At Porsche Centre Wolverhampton we pride ourselves on making handovers special for our customers.
When customers purchase a new car, they receive a ‘welcome pack’ which includes a section called ‘finishing touches’. This is where we encourage our customers to tell us if they wish to have flowers, wine or ribbons placed in or around their new vehicle at the point of reveal. A recent example of this was for a customers birthday celebration.
During October, our customers Mr and Mrs Jones attended the Centre to configure and order a new 718 Boxster for Mrs Jones. At first the delivery date couldn’t be confirmed, and Tom Hall, Sales Executive, advised he would be in touch as soon as he had a firm delivery date.
Following the visit, Porsche Cars Great Britain confirmed that in fact the 718 Boxster would be ready for delivery within the month. On hearing the news, Mr Jones liaised privately with Tom to ensure that Mrs Jones was unaware about the delivery, he wanted it to be a surprise for her upcoming 80th.
On the day, Tom arrived at the Jones' home armed with a bouquet of flowers and bottle of champagne and of course, the keys to the new 718 Boxster. Mrs Jones was delighted with the surprise.